BlueKey IT provides fully managed and co-managed IT for North Carolina businesses, with 24/7 monitoring, a help desk, cybersecurity, and planning, delivered remotely by our team across 6 regional offices.
Real reviews from real customers. See why businesses choose BlueKey IT.
Read All ReviewsWhether your staff work from a Raleigh suite, a Charlotte branch, or home, managed IT gives them one place to turn. Our team across 6 regional offices watches your systems around the clock, runs the help desk, and plans upgrades with you, and we book onsite visits ahead of time for larger projects.
A core set of services, sized to the number of people and devices you run.
24/7 monitoring and help deskDatto RMM watches every server and workstation at all hours, and a help desk answers when your staff need a hand.
Microsoft 365 and cloudWe set up sign-in protection, email filtering, and file sharing, and handle moves into Microsoft 365 or Google Workspace.
Backup and disaster recoveryBackups are tested on a schedule, and a documented recovery plan covers ransomware, failed hardware, and power or internet loss.
Cybersecurity and complianceEndpoint protection and a security operations team protect your devices, with support for HIPAA and PCI when clients or regulators require them.
Networking and WiFiFirewalls, switches, and wireless are monitored remotely, with installs and changes scheduled onsite in advance.
Co-managed ITKeep your in-house IT person in the lead while we add monitoring, security tooling, and after-hours coverage.A single IT employee can carry a small company for a while. As you add people, locations, and security obligations, one person rarely covers everything. This comparison shows where the two models differ.
| Area | One in-house IT person | Managed IT team |
|---|---|---|
| Coverage | Support stops when that person is out sick, on vacation, or off shift | A team covers vacations and after hours, with monitoring that never stops |
| Skills | One person has to be strong in networking, security, cloud, and backup all at once | Specialists handle each area, with senior engineers to escalate to |
| Cost | Salary, benefits, training, and the cost of replacing them if they leave | A monthly fee based on users and devices, with no hiring or turnover to manage |
| Tools | You buy, license, and maintain monitoring and security software yourself | Monitoring, patching, and security platforms are part of the service |
| Growth | New offices and new hires mean more hiring and more training | New users and locations are added to your plan |
Already have IT staff? Co-managed IT keeps them in charge of daily work while we take on monitoring, security, and after-hours coverage.
Managed IT is priced per user and per device, so your cost grows and shrinks with your headcount. Four things move the number: how many people you have, how many devices they use, how many locations you run, and whether you need HIPAA or PCI support.
Small businesses can run month to month. Bigger engagements use an annual agreement with a 90-day out period at the start, which gives both sides time to confirm the fit.
Penetration testing and vulnerability scanning are add-on services. After a discovery call and review of your environment, we send a clear quote so you know the number before you commit.
BlueKey IT does not have a North Carolina office yet. Managed IT for North Carolina businesses is delivered remotely by our team across 6 regional offices, which covers monitoring, patching, security, help desk, and planning. When a larger project, like a new office or network install, needs hands on it, the visit is arranged in advance with our technicians.
See local details for Raleigh, Durham, Cary, Chapel Hill, and Charlotte, or read our North Carolina overview.
We support medical practices, dental offices, law firms, accounting firms, architecture and engineering firms, and small businesses, including research and healthcare offices that need HIPAA IT compliance.
We review your network, devices, security, and backups, and ask what slows your team down. You get a summary of risks and priorities.
We recommend fully managed or co-managed IT and quote it per user and per device. Smaller businesses can stay month to month. Larger engagements use an annual agreement with a 90-day out period at the start.
We deploy monitoring and security agents, document your environment, and set up help desk access for your staff. From there you get 24/7 monitoring, help desk support, and quarterly business reviews.
Every request is prioritized by business impact. Response times are measured in business hours.
| Priority | First response | Example |
|---|---|---|
| Critical | 1 hour | Server down, office cannot work, suspected breach |
| High | 2 hours | Email or internet down for a user or team |
| Medium | 4 hours | Printer down, but a workaround exists |
| Low | 8 hours | New user setup, scheduled changes |
We explain what is wrong and what we are doing about it, without jargon or runaround.
A team across six offices handles daily support remotely, with visits booked ahead through our technicians.
Devices, alerts, backups, and tickets are tracked in one platform, so problems surface faster.
Our staff includes CMMC Certified Professionals and CyberAB Registered Practitioners, plus hands-on HIPAA and PCI work.
Month to month for smaller teams, and annual agreements with a 90-day out period at the start for larger ones.
Plans cover 24/7 monitoring and patching, a help desk for your staff, endpoint security and SOC monitoring, backups with tested recovery, Microsoft 365 and cloud management, and regular planning reviews. We scope the exact mix after a discovery call.
Pricing is per user and per device. On average, clients invest about $100 per user per month, with a 10-user minimum. Smaller businesses can stay month to month, and larger engagements use an annual agreement with a 90-day out period at the start. We confirm the numbers after a discovery call and review.
Fully managed means BlueKey IT is your IT department. Co-managed means we work alongside your in-house IT person or team, taking on monitoring, security, after-hours coverage, or projects while they keep day-to-day control.
Not yet. North Carolina clients are supported remotely by our team across 6 regional offices. For larger projects that need onsite work, visits are arranged in advance with our technicians.
Yes. Penetration testing and vulnerability scanning are available as add-on services alongside managed IT and cybersecurity plans.
Response depends on business impact and is measured in business hours. Critical issues get a 1 hour first response, High issues 2 hours, Medium 4 hours, and Low 8 hours.
We support businesses statewide, with local pages for Raleigh, Durham, Cary, Chapel Hill, and Charlotte.
Choosing an IT provider? Use the BlueKey IT scorecard to compare providers on the same questions about support, security, and backups, with a contract and pricing check, a scoring table, red flags to watch for, and a 30 day plan to get started.
Prefer to talk it through? Schedule a discovery call and we will review your office IT, security, and backups, then give you a clear plan and a per-user, per-device quote.
Related services: IT support across North Carolina, co-managed IT, and backup and disaster recovery.
