We watch your servers, computers, and network around the clock and keep them patched on a schedule, so problems get fixed before your team notices.
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Read All ReviewsBlueKey IT monitors your servers, workstations, and network devices 24 hours a day with Datto RMM. When a drive starts failing, a server runs low on space, or a device goes offline, we get an alert and start fixing it, often before anyone notices. We apply operating system and third-party patches on a schedule, and RocketCyber’s 24/7 SOC watches for security threats. Monitoring and patching are included in every BlueKey managed IT plan.
Every device under a BlueKey managed IT plan reports its health to us 24/7.
CPU, memory, disk space, critical services, and uptime on physical, virtual, and cloud servers.
Low disk space, failed updates, crashes, and devices that have stopped checking in.
Firewalls, switches, and WiFi access points, so outages are caught as soon as they start.
Every backup is checked, and failed or missed jobs are fixed before you need a restore.
RocketCyber SOC analysts review threats detected by Datto EDR 24 hours a day.
Early warnings on failing drives and aging hardware, plus warranty tracking for planning.
Patch management is the process of keeping operating systems and applications updated with the latest security and bug fixes. Many successful cyberattacks exploit vulnerabilities that already have a fix available, which makes timely patching one of the most effective ways to reduce risk.
We schedule Windows, macOS, and third-party application updates through Datto RMM, apply them outside business hours whenever possible, and verify that they installed. Devices that miss an update are flagged and fixed, so nothing quietly falls behind. Patching works hand in hand with endpoint security to close the gaps attackers look for.
From alert to resolution, every issue follows the same process.
Datto RMM spots a problem, such as a failing drive, a stopped service, or an offline device, and raises an alert.
Many common issues are fixed automatically, like clearing disk space or restarting a stuck service.
Anything that needs a person becomes a prioritized ticket, handled according to our response time commitments.
Recurring alerts are reviewed in your strategy meetings so we can fix the root cause, not just the symptom.
Without monitoring, problems are found when someone cannot work. With monitoring, most are found and fixed first.
| Break-fix IT | BlueKey 24/7 monitoring | |
|---|---|---|
| How problems are found | An employee notices something is broken | Automated alerts, often before anyone notices |
| Downtime | Hours or days while the issue is diagnosed | Minimized, with many issues fixed before they cause an outage |
| Patching | Left to each user, often skipped | Scheduled, applied, and verified for every device |
| Cost | Unpredictable hourly bills | Included in a predictable monthly plan |
Response times are measured in business hours. Security alerts are reviewed by SOC analysts 24/7.
| Priority | First response | Example |
|---|---|---|
| Critical | 1 hour | Server down, office cannot work, suspected breach |
| High | 2 hours | Email or internet down for a user or team |
| Medium | 4 hours | Printer down, but a workaround exists |
| Low | 8 hours | New user setup, scheduled changes |
24/7 monitoring and patch management are included in every BlueKey managed IT plan, priced per user and per device. On average, clients invest about $100 per user per month, with a 10-user minimum.
24/7 IT monitoring is software and a support team that watch your servers, computers, and network devices around the clock. When something starts to fail, such as a drive, a service, or an internet connection, the monitoring system raises an alert so technicians can fix it before it causes downtime.
Patch management is the process of regularly installing updates for operating systems and applications. Patches fix security vulnerabilities and bugs. Managed patching means the updates are scheduled, applied, and verified for you instead of relying on each employee.
We monitor servers, workstations, firewalls, switches, WiFi, and backup jobs using Datto RMM, and RocketCyber security analysts monitor security events 24/7.
We schedule updates outside business hours whenever possible and coordinate restarts, so patching rarely interrupts work.
Not exactly. IT monitoring watches the health of your systems, such as disk space and uptime. Security monitoring watches for threats. BlueKey provides both: Datto RMM for system health and a 24/7 RocketCyber SOC for security.
Yes. Monitoring and patch management are included in every BlueKey managed IT plan. On average, clients invest about $100 per user per month, with a 10-user minimum.
Many common issues are resolved automatically. Alerts that need a technician become prioritized tickets, and critical issues get a first response within 1 business hour. Security alerts are reviewed by SOC analysts around the clock.
See which devices are out of date, unmonitored, or near the end of their life. The free BlueKey IT checklist covers your device inventory, patch practices, and monthly maintenance in one fillable file.
Want help closing the gaps? We will review your servers, workstations, patch status, and backups, then give you a clear plan and a per-user quote. Schedule a consultation.
Related services: managed IT services, endpoint security, backup and disaster recovery, and help desk support.
Last updated: October 2026
