Co-Managed IT Support for In-House IT Teams
BlueKey IT works alongside your internal IT staff. Whether you have one IT person or a small team, you choose the support you need: help desk overflow, 24/7 monitoring and SOC, project help, or vacation and after-hours coverage. Your team stays in control, gets logins to our tools, and has backup when it matters.
Pick the modules you need · Shared access to Datto RMM, Datto EDR, and IT Glue · 24/7 monitoring and SOC · 200+ customers and 6,000+ endpoints managed
When Co-Managed IT Makes Sense
In-house IT staff are often stretched thin. One person can’t answer every ticket, watch for threats overnight, and run a server upgrade at the same time. Co-managed IT gives your team a bench of technicians and an enterprise tool stack without adding headcount.
| Fully managed IT | Co-managed IT | |
|---|---|---|
| Who runs IT day to day | BlueKey IT | Your IT team, with BlueKey IT as backup |
| Tools | BlueKey IT’s tool stack | Shared logins to Datto RMM, Datto EDR, and IT Glue |
| What’s covered | Everything in your plan | Only the modules you choose |
| Best for | Businesses without IT staff | Businesses with one IT person or a small IT team |
No internal IT staff? See managed IT services.
Co-Managed IT Modules
Help desk overflowTier 1 support for your users when ticket volume spikes, so your IT staff can focus on projects and higher-level work.
Shared tool accessLogins to Datto RMM, Datto EDR, and IT Glue, so your team sees the same devices, alerts, and documentation we do.
24/7 monitoring and patchingDatto RMM watches servers and workstations around the clock and applies OS and third-party updates on a schedule.
Managed SOC and EDRDatto EDR on every endpoint, with RocketCyber SOC analysts reviewing alerts 24/7 and isolating threats.
Backup and disaster recoveryMonitored backups with Datto BCDR or MSP360, so a failed server or ransomware attack does not become a disaster.
Microsoft 365 and Google WorkspaceUser, license, email, and security baseline management for your cloud apps, including Intune and Google endpoint management.
Project supportExtra hands for migrations, office moves, server and network upgrades, and device rollouts.
Vacation and after-hours coverageCoverage when your IT staff are out, plus after-hours support for urgent issues.
Pick Only the Modules You Need
Co-managed IT is priced by module. Start with the gap that hurts most, such as help desk overflow or overnight security monitoring, and add modules as your needs change. Related services: help desk support, 24/7 monitoring, endpoint security, backup and disaster recovery, and Microsoft 365 and Google Workspace.
How It Works
1. Scope
We meet with your IT lead to choose modules and agree on who owns what, from ticket types to escalation paths.
2. Onboard
We deploy our agents, set up shared logins to Datto RMM, Datto EDR, and IT Glue, and document your environment together.
3. Work together
We handle what you hand off, escalate to your team as agreed, and review the partnership regularly as your needs change.
Response Time Commitments
Response times are measured in business hours.
| Priority | First response | Example |
|---|---|---|
| Critical | 1 hour | Server down, office cannot work, suspected breach |
| High | 2 hours | Email or internet down for a user or team |
| Medium | 4 hours | A device or app issue with a workaround |
| Low | 8 hours | New user setup or a routine change request |
Who It’s For
Businesses with a solo in-house IT person or a small IT team that need more coverage, security expertise, or project capacity. We support internal IT teams at medical practices, law firms, accounting firms, architecture and engineering firms, and growing companies. For compliance help, see cybersecurity and compliance.
Pricing
You pay only for the modules you choose. We will scope your needs with your IT lead and give you a clear quote.
Co-Managed IT FAQ
What is co-managed IT?
Co-managed IT is a partnership where an outside IT provider works alongside your in-house IT staff. Your team keeps ownership of IT, and the provider fills gaps such as help desk volume, security monitoring, projects, and coverage when staff are out.
How is co-managed IT different from fully managed IT?
With fully managed IT, BlueKey IT runs your IT for you. With co-managed IT, your internal team stays in charge and BlueKey IT supports them with the specific services and tools they choose.
Will co-managed IT replace our IT staff?
No. Co-managed IT is built to support your IT staff, not replace them. Most clients use it so their team can spend less time on tickets and routine maintenance and more time on projects and planning.
Does our IT team get access to your tools?
Yes. Co-managed clients get logins to Datto RMM, Datto EDR, and IT Glue, so your team sees the same devices, alerts, and documentation we do.
How is co-managed IT priced?
Co-managed IT is priced by module. You choose the services you need, such as help desk overflow, 24/7 monitoring and SOC, or project support, and we quote only those modules.
Can you cover IT when our IT person is on vacation or out sick?
Yes. Vacation and after-hours coverage is one of our co-managed modules. We already know your environment from shared documentation in IT Glue, so coverage starts without a long handoff.
Who handles security monitoring in a co-managed setup?
If you add the monitoring and SOC module, Datto EDR runs on your endpoints and RocketCyber SOC analysts review alerts 24/7. Your team can see the same alerts and decide how they want to be involved.
How quickly does BlueKey IT respond to co-managed requests?
First response targets are 1 business hour for critical issues, 2 hours for high, 4 hours for medium, and 8 hours for low priority requests.
Get a Free Co-Managed IT Consultation
Tell us where your IT team needs help. We will review your environment and current workload, recommend the right modules, and give you a clear quote. No obligation.
Related services: managed IT services, help desk support, endpoint security, and IT consulting.
Last updated: September 2026