Headquartered elsewhere? BlueKey IT technicians handle racking, patch cable connections, hardware swaps, and on-site troubleshooting at your offices in six U.S. metro areas. Buy a monthly block of hours, no managed IT contract required.
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Read All ReviewsHeadquartered somewhere else? BlueKey IT technicians cover your branch offices and equipment in Phoenix, Salt Lake City, Denver, Dallas and Fort Worth, Kansas City, and Nashville. Buy a monthly block of hours. No managed IT contract required.
1-hour response for critical issues · Monthly block hours · Six metro areas
Our technicians do the physical work at your site while your team or our engineers guide it remotely.
Pick the monthly number of hours that fits your sites. Pricing varies with the hours you commit to.
Request help by phone, email, text, or ticket with the site, task, access details, and timing. Each request becomes a tracked ticket.
The nearest BlueKey office sends a technician, backed by an engineer on a remote session when needed.
You get a summary of the work done and the hours used against your block each month.
Block hours do not roll over from month to month. Time is billed in 30 minute increments with a 1 hour minimum. After hours and emergency hours are charged at a higher rate. Our standard support radius is 30 miles from each office, and travel time may be charged for sites significantly outside the metro area.
Smart hands follows our standard support response targets, measured in business hours. First response is 1 hour for critical issues, 2 hours for high, 4 hours for medium, and 8 hours for low priority. On-site arrival target is 1 hour from confirmed dispatch.
Your technician comes from the BlueKey office nearest your site. Our standard support radius is 30 miles from each office.
Dispatched from our Mesa office. IT support in Phoenix. Covers offices and colocation sites within 30 miles.
Dispatched from our West Valley City office. IT support in Salt Lake City. Covers offices and colocation sites within 30 miles.
Dispatched from our Littleton office. IT support in Denver. Covers offices and colocation sites within 30 miles.
Dispatched from our Euless office. IT support in Dallas and Fort Worth. Covers offices and colocation sites within 30 miles.
Dispatched from our Lenexa office. IT support in Kansas City. Covers offices and colocation sites within 30 miles.
Dispatched from our Brentwood office. IT support in Nashville. Covers offices and colocation sites within 30 miles.
Smart hands is sold as a monthly block of hours with a minimum commitment. Pricing varies with the number of hours you commit to and averages $125 to $175 per hour for support during normal business hours. After hours and emergency hours are charged at a higher rate, and travel time may be charged for sites significantly outside the metro area and our standard 30 mile support radius. Block hours do not roll over. You do not need to be a BlueKey managed IT client.
Smart hands is an on-demand technician service. A BlueKey IT technician goes to your office, branch, or colocation site and does the physical work, such as installing equipment, plugging in patch cables, swapping failed parts, and power cycling devices, while an engineer guides the work remotely when needed. We plug in patch cables but do not run or terminate new cabling.
No. Smart hands is available to companies that do not use BlueKey for managed IT. You can buy a monthly block of hours without signing up for managed services.
You commit to a monthly minimum block of hours. Time is billed in 30 minute increments with a 1 hour minimum, and unused hours do not roll over to the next month.
Pricing depends on the number of hours you commit to each month and averages $125 to $175 per hour for support during normal business hours. After hours and emergency hours are charged at a higher rate. Travel time may be charged if your site is significantly outside the metro area. Ask for a quote and we will confirm your rate.
We have offices serving the Phoenix, Salt Lake City, Denver, Dallas and Fort Worth, Kansas City, and Nashville metro areas. Our standard support radius is 30 miles from each office.
Smart hands follows our standard support response targets, measured in business hours: 1 hour for critical issues, 2 hours for high, 4 hours for medium, and 8 hours for low priority. These are first response targets. On-site arrival target is 1 hour from confirmed dispatch.
Yes. We work with your internal team or your existing provider and follow your instructions for each task. Your team stays in control of the project and we supply the hands on site.
Smart hands customers can request a visit by phone, email, text, or through our ticketing system. We share the contact details when your block of hours is set up. Include the site address, the task, access instructions, and any deadline with each request. Every request is tracked as a ticket. To get started, request a quote.
Tell us the site, the task, and the timing. We will confirm scope and recommend a block of hours.
Related services: co-managed IT, help desk support, server support, and managed IT services.
Last updated: October 2026
